# Contact StaySats > Contact StaySats at support@staysats.com about a hotel booked with crypto: give your booking reference, never your account number. 1 email address, English. - URL: https://staysats.com/contact/ - Last updated: 2026-10-12 - Publisher: StaySats (https://staysats.com) One support address for bookings, top-ups and refunds. What to include so we can help you quickly, and what we will never ask you for. **Quick answer — How do I contact StaySats?** Write to **support@staysats.com**, in English. StaySats, a hotel booking site paid only in crypto, handles bookings, top-ups, cancellations and refunds by email. Give your booking reference, or the transaction ID for a top-up question. Never send your account number: we never ask for it, nor for a passport scan or a selfie. ## Contact details | Attribute | Value | | --- | --- | | Email | support@staysats.com | | Language | English | | For a booking, include | The booking reference shown on your booking | | For a top-up, include | The coin, the network, the amount and the transaction ID | | Never send | Your account number, an ID document, a selfie | | Cancellation | From the booking in your account, or by email with the booking reference | | Other channels | None: no phone line, no chat app, no social media account | | Operator | TravelGoat LLC (United States) | ## What should I include in my message? | Your question | Include | Where to find it | | --- | --- | --- | | A booking: change, cancellation, problem at the hotel | Booking reference, hotel name, dates | Your booking page in your account | | A top-up not credited | Coin, network, amount sent, transaction ID | Your wallet or the withdrawal history of your exchange | | Crypto sent on the wrong network | Coin, network used, address, transaction ID | Your wallet or exchange | | A refund or a withdrawal | Booking reference, USDT or USDC, network | Your booking page | | An error in our published data | The page, the row, and a source | The page itself, and the company's own website | | A press question | "Press" in the subject line, your outlet and your deadline | Company facts and figures: the [press page](https://staysats.com/press/) | ## What will StaySats never ask for? We never ask for your account number, a passport scan or a selfie by email or chat. We accept no card, so we never ask for card details either. If a message in our name asks for any of these, it is not from us: do not answer it, and forward it to support@staysats.com. Your account number is your login. Anyone who has it can use your balance, so keep it to yourself, including when you write to us. ## I have a problem at the hotel. Who do I contact first? The hotel, at the front desk or by phone, with your hotel confirmation number. The hotel can solve most problems on the spot: a room, a check-in time, a deposit. If the hotel can't find your booking or can't host you, write to support@staysats.com with your booking reference. If the hotel can't host you, you get 100% of the stay back. You choose USDT or USDC within 7 days of your request, or balance credit. [Refunds](https://staysats.com/refunds/). ## My top-up is not credited. What do I do? First check the network confirmations. A top-up is credited only after the number of confirmations required for its network, shown on [pay with crypto](https://staysats.com/pay/). A transfer with a low fee can wait longer before its first confirmation. If the confirmations are done and the balance is still unchanged, write to us with the coin, the network, the amount and the transaction ID. A different amount from the one shown, or a transfer on another network, may not be matched automatically. ## Which language does support use? English. Write short sentences and include the references listed above; a translation tool is fine. The site may appear in other languages, but support answers in English. ## Contacting StaySats: FAQ ### Is there a phone number or a chat? No. StaySats support works by email only, at support@staysats.com. Email keeps a written record of your booking reference and our answer. For an urgent problem during the stay, contact the hotel first with your hotel confirmation number. ### How fast does support answer? We do not publish a response time. We read every message sent to support@staysats.com and answer in English. A clear booking reference or transaction ID in the first message avoids a back-and-forth. ### Can I cancel a booking by email? Yes, with the booking reference, before the deadline of the rate. The faster way is the cancellation request on the booking in your account. The rate rules decide what you get back: [refunds](https://staysats.com/refunds/). ### Someone on social media says they work for StaySats. Is it true? StaySats has no social media account and no chat channel. Any person who contacts you there in our name is not from us. We never ask for your account number, a passport scan or a selfie by email or chat. ### Where do I report an error in your acceptance index or registry? Write to support@staysats.com with the page, the row and a source, ideally the company's own page. We check the source and correct the row with a new date. The data and its method: [open data](https://staysats.com/data/). ### Can I ask what data you hold about me? Yes. Write from the contact you gave us, with your booking reference, and we will tell you what we hold. You can also ask for a correction or for deletion where the law allows. Details: [privacy policy](https://staysats.com/privacy/). **Ready to book?** Search live hotel prices for your dates. The total is held, not charged, until the hotel confirms. [Search hotels](https://staysats.com/hotels/) · [How it works](https://staysats.com/how-it-works/) --- StaySats: StaySats is a hotel booking site paid only in crypto: BTC, USDT, USDC, ETH, SOL, LTC, with USDT on TRC-20 or ERC-20. You top up a balance from $25, and a booking is held, not charged, until the hotel's confirmation number is issued.